How To Book Services
Meet and Greet
After we receive your client form, a DWE staff member will email you to schedule time for a Meet and Greet. This gives you and your pet(s) the opportunity to meet with your new sitter/walker and communicate any necessary information, such as daily routines and any special needs you may have. Our aim is that by the time our DWE staff member leaves, you will be completely satisfied that your pet will be well looked after and in safe, caring hands.
We request that two keys are given to your staff member during your Meet & Greet. One key is for the staff; the other is coded and stays in our safe at the DWE office.
1. Clients must provide a credit card upon booking services.
Clients are invoiced via email every two weeks for all services DWE provides. You will be asked to fill out our Credit Card Authorization form. Payments are processed every 2 weeks with a 2.9% credit card fee added. All new clients will be charged for the first 2 weeks in advance of service once booked. Established clients are billed every 2 weeks.
2. Cancellation Policy
For Walks and House Visits, we request a 24 hour notification of cancellation. If this isn’t possible then we must receive your cancellation request by 7:00am on the morning of the booking. You can cancel by phone, text or email to our office. (310) 897 6494; firstname.lastname@example.org) if we do not receive a message by 7:00am the day of your service you will be charged the full amount of your booking.
3. Policy for House Sits
A deposit equal to the cost of one night’s booking is due upon confirming any house sitting services, to enable us to guarantee the availability of a DWE staff member on the dates you require.
During major holidays this deposit is non- refundable. (Thanksgiving, Christmas Eve and Christmas Day, New Year’s Eve and New Year’s Day, Easter, Labor Day, Memorial Day and July 4th). Apart from the above dates, house sit deposits are refundable if we are given 48 hours notice.
Payment for house sitting services are due prior to the start of the house sit. If a house sit is canceled 24 hours ahead of time we charge a $25 administration fee. Cancellations made less than 24 hours before appointment will result in no deposit being refunded.
Invoices over $100 are charged a 2.9% Credit Card Processing Fee.
Meet and Greet
DWE Cross-trains all staff with our packs, so in the event that your regular walker is unavailable, another staff member that is already familiar with your pet can step in.
Your DWE staff member will text you after each walk or visit to confirm all is well. If you have any other concerns or comments you can call our office and speak to a member of our staff.
Office Hours: M-F, 9am-5pm; Saturday, 10am-2pm; Sunday, closed.
Please note: DWE isn’t able to answer inquiries outside of business hours unless it’s an emergency.