DWE Terms and Conditions

A. During major holidays there is a one-night non-refundable deposit upon booking a house sit in order to hold staff/dates. Major Holidays: Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Years Day, Easter, Labor Day, Memorial Day and July 4th.
B. Dog Walker Extraordinaire invoices for daily walks two times per month.
C. Dog Walker Extraordinaire reserves the right to refuse service to any animal or human.
D. Dog Walker Extraordinaire does not discriminate against any breed however we are unable to care for human aggressive animals.

Other Individuals with Access to Your Home:
We understand that you may have relatives, neighbors, house cleaning services, repair services or other individuals that could have access to your home while you are away or at work. DWE LLC will not be liable or responsible for any damages incurred to your home or harm to your pet by any person or business that has access to your home. Please notify us if there will be anyone with access to your home while you are away. Also, please notify these individual and/or businesses that we will be providing pet care at your home while you are away.

Use of Video Surveillance

If you will be using surveillance cameras in the home, please initial below. We are honest, trustworthy, have nothing to hide, and don’t mind if you use cameras. We only require that if we will be allowed to use your restroom OR if we will be having overnight pet sits in your home that cameras are not active in restrooms or the room in which we’ll be sleeping, for privacy. Should we discover that live or recording cameras are active in these areas while we are using them, we reserve the right to terminate any and all contracts at our discretion. You also agree not to share any video of DWE staff on social media or other public online or other venues without our knowledge or approval, for any reason.

Cancellation

House Sits:
A one -night deposit is due upon booking any house sitting services in order to hold staff and dates. If we do not receive your deposit upon booking DWE reserves the right to cancel your booking. During major holidays there is a one-night non-refundable deposit upon booking a house sit in order to hold staff and dates. Major Holidays include: Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Years Day, Easter, Labor Day, Memorial Day and July 4th. House sit deposits are refundable if given a 48-hour cancellation notice. For 24-hour cancellation notice, there is a $25 administration fee. There will be no refund for any cancellations made less than 24 hours prior to the scheduled booking. Balance for house -sitting services must be received prior to the start of the house sit. DWE reserves the right to cancel any house sit if payment has not been received.

Daily Dog Walking/Cat Visits
All cancellations must be given 24 hours prior to your walk/Cat Visit. If this is not possible then we need to receive notification by 7AM the day of the walk /Cat Visit for any cancellations otherwise the full amount of the walk will be charged.

Hours of Operations
Monday - Friday 9-5PM
Saturday 10-2PM
Our office is closed on Sundays