Unleashing our Window of Time Policy – What that means for you and your pets

So, you have decided that enlisting the help of a professional pet sitter would greatly benefit your pet. (Insert happy dance) Congratulations on doing your due diligence by researching and making a sound judgment regarding your pet’s care while you are away! Now what? Well, one thing of the first things that you, as your pet’s parents, lay out for us is the frequency of visits along with a window of time that we can come and visit your pet each day. Our “window of time” policy has been put in place with the safety and well-being of your pet in mind.

Time Policy – What is it exactly?

Our window of time policy allows you to select a period of two hours for each visit that you have booked for the day.  What do we mean by that? Let’s say you want three visits every day while you are on vacation. Hypothetically speaking, instead of stating that you want us to arrive at say 7am, 1pm, and 7pm you would choose a two-hour “window of time” surrounding ideally like your pets to be visited.  In the above scenario, you might instead choose your “windows of time” as 6-8am, 11-1pm, and 7-9pm or any other combination of three two-hour windows. You can also specify, according to your comfort level, how many hours your pet can be alone between visits. Does that make sense? We will talk you through the scheduling process, of course, and answer any questions that you may have regarding the timeliness of your pet’s visits.

Your next thought might be “hmmm…..How does this benefit my pet? Good question.

The Window of Time Policy really was put in place with your pet in mind. This policy allows flexibility to be built into your pet sitter’s day. This flexibility protects your pet and provides for the best level of comfort for your pet. We’ve been around the block a time or two and as experienced pet sitters, we know that the best-laid plans should always allow for flexibility in the event that something goes wrong on one of our pet sit visits.  What do we mean? We’re all no stranger to traffic, am I right? Road construction, a tree down, or those pesky Sunday drivers are all reasons that have delayed us all a time or two. In addition to traffic, an emergency with someone’s pet could arise. Let’s say we arrive at someone’s house to walk and administer medicine to a very shy puppy and said puppy decides he wants to play hard to get and hide under the furniture. We want to know that we have the flexibility to gently coax the puppy out and provide the best of care to that puppy while at the same time not delaying our prompt arrival to the next pet visit.

So, whether our pet sitter gets caught in traffic or has to deal with an emergency with a pet that may get sick throughout the day, we always want to ensure that we don’t leave any pets waiting and get some love. We want to reach ALL pets in a timely manner and spend an adequate amount of time to meet each pet’s needs. Our Window of Time Policy is very successful in keeping pets and pet parents alike very happy.