Our Policies

1) Meet and Greet: Before any service starts we will come to your home and meet you and your animals. At this time we will go over your pet)s) routine so when your away you will know that we are offering Comfort, care, peace of mind and security. The meet and greets are complimentary and last between 15 and 20 minutes. At this time if you wish to book service we will ask for 2 sets of keys.

2) Cancellation

House Sits:
A one -night deposit is due upon booking any house sitting services in order to hold dates. If we do not receive your deposit upon booking DWE reserves the right to cancel your booking. During major holidays there is a one-night non-refundable deposit upon booking a house sit in order to hold dates. Major Holidays include: Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Years Day, Easter, Labor Day, Memorial Day and July 4th.  House sit deposits are refundable if given a 48-hour cancellation notice. For 24-hour cancellation notice, there is a $25 administration fee. There will be no refund for any cancellations made less than 24 hours prior to the scheduled booking. Balance for house -sitting services must be received prior to the start of the house sit. DWE reserves the right to cancel any house sit if payment has not been received.

Daily Dog Walking
All cancellations must be given 24 hour prior to your walk. If this is not possible then we need to receive notification by 7AM the day of the walk for any cancellations otherwise the full amount of the walk will be charged.

3) Key Policy
DWE requests two sets of keys. Your Keys will be tested and collected prior to the start of services during your meet and greet. Security is our top priority. Your keys are kept securely in our office safe.  Your keys are labeled with your pet’s name only.  We will not leave your keys at your home or lock them inside after your last visit/service.

4) Payment
Venmo (preferred) check or cash.

Hours of Operations
Monday - Friday: 9-5PM
Our office is closed on Saturday and Sunday